Privacy Policy

Who We Are

Visarteam is a 3D visualization and visual marketing studio based in Valencia, Spain. For the purposes of data protection law, Visarteam is the controller of the personal data collected through this website.

If you have any question about this policy, you can reach us at info@visarteam.com.

Information We Collect

We only collect the data we need to respond to you and to run our website.

• Contact details you provide — your name, email address, phone number, and company name when you submit a form or write to us.
• Project information — the brief, project type, budget range, and timeline you share so we can prepare a proposal.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics.
• Communication history — messages exchanged with our team by email or messaging apps.

How We Use Your Information

• To respond to your enquiries and prepare project proposals.
• To deliver, manage, and improve the services you request.
• To operate, secure, and improve our website.
• To send you project-related updates and, where you have agreed, occasional studio news.
• To comply with our legal and accounting obligations.

Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR) we rely on the following legal bases: your consent; the performance of a contract or pre-contractual steps taken at your request; our legitimate interest in running and promoting our studio; and compliance with legal obligations.

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site so we can improve it. You can control cookies at any time — see our Cookie Policy for full details.

How We Share Your Data

We never sell your personal data. We share it only with trusted parties who help us operate our studio and website:

• Customer-relationship and email tools used to manage and respond to enquiries.
• Analytics and hosting providers that keep the website running.
• Professional advisors and public authorities where required by law.

International Transfers

Some of our service providers may process data outside the European Economic Area. Where this happens, we ensure that appropriate safeguards — such as Standard Contractual Clauses — are in place to protect your data.

Data Retention

We keep personal data only as long as necessary for the purpose it was collected — typically for the duration of a project and a reasonable period afterwards — or for as long as required by law, for example to meet accounting obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to how we process your data.
• Receive your data in a portable format.
• Withdraw your consent at any time.

Exercising Your Rights

To exercise any of these rights, email us at info@visarteam.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).

Data Security

We apply appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your information at all times.

Children's Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal data from children under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at info@visarteam.com or by post at Almirante Cadarso 26, Valencia, Spain.